TERMS & CONDITIONS

PAYMENT POLICY

Full payment must be made at the time of booking.
We accept payment by creditcards (Visa, Mastercard or American Express), Paypal, Stripe, Apple pay or online bank transfers.  A payment processing fee may apply. (https://white-rooms.be/pay/)

NATALIE HAEGEMAN company 
tax nr 0555.751.897-

IBAN: BE83 7360 0551 4415
bic/swift: KREDBEBB

CANCELLATION POLICY:

The guest will be charged the total price if they cancel in the 14 days before arrival. If the guest doesn’t show up they will be charged the total price.
The guest will be charged a prepayment of the total price in the 14 days before arrival

Cancellation can be done:
By the client:
The guest can cancel free of charge until 14 days before arrival.
By us:
In the event that NH should be unable to provide the property that the client has booked, we reserve the right to transfer the client to a similar property.

In case of booking via external agencies, cancellation policies of them will apply.

CLEANING:

We provide fresh bed and bath linen and keep the apartment clean. When leaving, visitors are required to leave the apartment in a reasonable condition. If this is not fulfilled, the client will be charged a compensation fee. Extra cleaning can be asked before or during your stay.

YES WE HAVE FREE WIFI:

For all apartments completely free… because this is the twenty first century and we think it’d be rude not to !

ADDITIONAL NIGHTS:

This can be arranged on occasion, depending on the accommodation availability calendar. All changes must be communicated by email.

PRIVACY & DATA PROTECTION

NHI will retain all personal information you provide during booking. By making a booking with us or using our website, you consent to our use and/or disclosure of your personal details to our database and deem necessary for the following purposes: to process your booking for administrative purposes, to provide you customer support, to send you information on special or promotional offers, newsletters or customer survey forms and questionnaires.

You may unsubscribe from these at any time by clicking on the “unsubscribe link” on the relevant newsletter. We may also be legally obliged to disclose your personal information to government or city, regulatory bodies and public authorities or as may be required by law. We  will not otherwise disclose your personal information without your prior written consent. Please refer to our Privacy Policy, for full data privacy and data protection terms, which forms part of these Terms and Conditions.

COOKIES

NHI uses cookies in our webpages tomaintain your session and required details when you browse our website, during account registration and booking process
We collect website usage data for statistical/analytics purposes and direct you to the correct landing page based on your geo-location.
You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit.