Who we are
This section is about Privacy and GDPR.
What information do we collect from you?
We only ask for the information that is required to service your inquiry and reservation. We collect your name, telephone number and email address (if you do not provide this information, we may not be able to provide our services). We may also need to collect the names of other guests, providing they’re over 18 years of age. We also collect details about your accommodation requirements such as budget, length of stay and accommodation type. If your employer uses our services to book accommodation for you, we may collect this information from them, rather than directly from you.
When you visit our website we collect some cookie information regarding your use of the website and this is used to help us improve the service we deliver. The cookie information can include your IP address, the browser you’re using and your language settings.
Odevaere does not store any of your payment information. Payment details are supplied directly to Stripe, Mastercard or KBC payment platform via a secure payment link which we provide you.
To process your information we rely on the following legal bases:
- Performance of a contract: We need the personal information you supply to execute our part of the contract between us “the service provider” and you “the client”. If you ask us to make a reservation, we will use your information to complete and administer your reservation to satisfy our part of the contract as a service provider.
- Legitimate interests: We use your information to service your requests and send you information relevant to your reservation. We may contact you to suggest alternative options when your chosen apartment is not available or to ask if you would like to extend your current reservation. If you are a guest, or your employer is making the booking, we use your information as necessary for our legitimate interests in carrying out our contract with the client who made the booking.
- Consent: We will ask for your consent to send you direct marketing content containing relevant information, special offers, exclusive rates, and promotions. We may also send other marketing materials and these are detailed further below.
Why do we collect your personal data and what do we do with it?
We primarily collect your personal details to service your accommodation request.
- Full Name
- Email Address
- Preferred Contact Number
- Other Guest Names (18 years and above)
- No. of Guests
This can involve the following communications:
- Providing you with accommodation options via email
- Communicating with you about your requirements via phone and email
- Completing and administering your reservation via email
We keep a copy of your correspondence and details of your reservation to enable us to manage the reservation process. This data is further kept for up to 6 years after your last booking for the purpose of auditing and to comply with regulatory bodies.
Furthermore, if you have opted-in when making your inquiry, we will send you marketing materials such as our monthly newsletter that details promotions, special offers, and discounted rates. Depending on your preferences, we may send you further correspondence from time to time.
We do not share your personal information with any other people or third parties. We may only have to disclose your information in the event that we sell the business, introduce or acquire another business, need to establish, make or defend a legal claim, or if we are under a duty to disclose personal information to comply with legal obligations. We may also use third-party service providers (such as IT and technology services) who will store or use your information, but only on our instructions and subject to strict data protection requirements.
What personal information do we collect from you?
Name and contact details
Our business is built around providing a service to our clients, and we can’t provide this service without taking some of your personal information. When you contact us we only take what’s absolutely necessary to communicate with you throughout the reservation process and to successfully reserve an apartment for you. For us to do this we’ll need your full name and contact details such as your phone number and email address.
When you browse our website we may collect your Internet Protocol (IP) address. This address allows your computer to communicate over the internet and connect to our website and it can also show us where in the world you’re browsing from.
Other tracking technologies are sometimes used, for example, a web beacon or tracking URL. These technologies can be used to retrieve information from your device such as your operating system, or help us understand from which website you have been referred (e.g. Google). These are wholly referred to as ‘Cookies’.
People below 18
You must be over 18 years of age to reserve an apartment with Odevaere. If children are traveling with you, we will need to know their age but we do not require their personal details and you will never be asked for their information at any stage in the reservation process. We may ask simple questions to help form your requirements, eg if you require a cot or a high-chair.
How can you control your data?
You have the right to access and to review the personal information we hold for you. You can request an overview of this data by emailing firstname.lastname@example.org. When emailing, please provide ‘Personal information request’ in the subject line so we’re able to expedite the process.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Security of information
We continuously update our website data security in accordance with legal requirements. We take every reasonable measure to ensure your data is secure and only accessed by those requiring it to process your reservation.
When you make a reservation and enter payment details, this information encrypted.
Your data rights
As a user of our service, you have rights as an individual which you can exercise in relation to the information we hold about you.
You have a right to be informed in a clear, transparent and easily understandable way about how we use your personal information and about your rights. This is why we are providing you with the information in this policy. If you require any further information about how we use your personal information, please let us know.
You can request access to your personal information by making a ‘Personal information request’. We can tell you what information we hold about you, why we are holding it and who it may be shared with. If it’s been shared, this will only have been with a property that you have made a reservation with. Further to this, you may request a full copy of the personal information we hold for you which we will send to you. You can do this by emailing email@example.com.
If you notice that your data is inaccurate you can request it to be rectified. Just send an email and we will make the relevant corrections.
You have the right to restrict the processing of your data. We only use your data to process your reservation and if you request us to restrict processing then this will take place after your reservation and stay have been completed. Further to this, if you feel your data has been processed incorrectly or unfairly then you have the right to object to the processing of this data.
If you decide that you don’t want us to store your data anymore then you can request it to be deleted. You can do this by emailing firstname.lastname@example.org and we will delete all of your personal data. We will only retain your data if we’re under a legal obligation to do so or we need to keep it to establish, exercise or defend a legal claim, and you will always be informed in these scenarios.
If you want us to transfer your personal information to another party where you provided it to us and we are using it based on your consent, or to carry out a contract with you, and we process it using automated means, you can do this by emailing email@example.com.
If you think that we are using your information in a way that breaches data protection law, you have the right to lodge a complaint with your national data protection supervisory authority.
In the limited circumstances where we are relying on your consent (as opposed to the other bases set out above) to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another compelling legitimate interest in doing so.
We are Odevaere bv (company number 0555751897), trading as www.odevaere.com, and our registered office is Eekhoutstraat 1, 8000 Bruges, Belgium. (former company name NH bvba)
Changes to this policy
How to contact us
For any further information you can contact us:
By email at: firstname.lastname@example.org
A cookie is a small data file stored on your computer that comes from the web browser you’re using. It can have a variety of uses and functionalities including storing information about your preferences, speeding up your searches and recognizing you when you re-visit. Cookies are also used to track overall visits and visitor location. This helps us identify visitor numbers and patterns.
Some cookies have a session-limited lifespan and are removed when you close your browser; whereas permanent cookies last a lot longer and sometimes indefinitely.
Types of cookies
We use the following types of cookies:
- Strictly necessary cookies. These cookies are required for the operation of parts of our websites. They include, for example, cookies that enable you to log into secure areas of our websites or make use of reservation services. Strictly necessary cookies do not require consent as they provide functionality, as requested by the browser.
- Performance cookies. They allow us to recognize and count the number of visitors to our webpages and see how these visitors navigate around our site. This helps us to improve the way our website works by optimizing our page layouts, search tools, and general usability.
- Functionality cookies. These are used to recognize when you return to our websites in the future. This enables us to personalize our content for you, greet you by your name and remember your preferences such as language settings and time zone.
- Targeting cookies. These cookies record your visit to our websites, the pages you have visited and the links you have followed. They help us see your points of entry and exit to our website.
Some cookies may give us your browsing IP (Internet Protocol) address which is personally identifiable information. However, we do not use this to identify any individuals. Your IP address may be logged to help us track where your browsing session is originating from, and help us gather wider statistics on our visitor base.
If you would like to read more information about cookies, or would like to find out about how to disable them, please visit http://www.aboutcookies.org/